FAQ
GENERAL
How was bare days founded?
bare days was founded on a passion for both skin and the planet. Our journey began with a deep appreciation for makeup and an equally strong love for bare, natural skin. We believe in empowering everyone to embrace their natural beauty and feel confident in their own skin. With a vision for a sustainable and eco-friendly future, bare days was born to provide clean, green alternatives for skincare essentials.
What is bare days about?
bare days is all about embracing natural beauty while prioritising sustainability. We offer eco-friendly skincare essentials designed to nourish and care for your skin without compromising on the health of the planet. With a commitment to clean materials and reusable solutions, bare days encourages everyone to love their skin, love the Earth, and embrace a more sustainable lifestyle.
Where can I buy bare days products?
bare days is available right here, on baredays.com.au. Please see our Shipping page to double check if we ship to your country.
Do you offer any discounts or promotions?
All discounts/promotions are announced via our social channels and newsletter. Please subscribe to our newsletter if you haven't already so that you can be kept up to date and receive subscriber exclusive deals.
We always offer free domestic shipping on orders over $100 AUD
SHIPPING & RETURNS
Which countries do you ship to?
Please see our Shipping page to double check if we ship to your country.
How long will it take to receive my order?
Please see the approximate shipping durations on our Shipping page.
Can I return my order?
Yes, you can return your unused and unopened bare days products free of charge within 30 days after the shipment arrival date. Please consult our returns policy and instructions on our Return & Refund Policy page.
I think my package is lost, what do I do?
We always strive to provide the best possible service. In case your package was lost or you received it damaged please reach out to baredaysau@gmail.com so we can help you as soon as possible.
PAYMENTS
Which payment methods do you accept?
We accept the following payment methods:
- Credit Cards: Mastercard, VISA, American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Other credit cards are not accepted but can possibly be added to a PayPal account after which you can then pay your order on our website using PayPal.
Will I have to pay import duties?
There is a possibility that you might have to pay import duties depending on the custom laws of the delivery country. Please advise our Shipping page for more details.
What can I do if my payment has failed?
There may be several reasons for why payment for an order has failed. Please reach out to our Customer Experience team by emailing baredaysau@gmail.com and we will help you.
How long does it take to receive my refund?
Depending on your bank account account it may take up to 14 days to receive your refund. You will receive the payment back on the account that you also paid from.
BARE HOTLINE
How do I clean my face with the makeup remover?
To clean your face with the makeup remover, simply dampen the pad with warm water, gently wipe away makeup, and rinse with warm, soapy water after each use.
Are the makeup removers suitable for all skin types?
Yes, the makeup pads are suitable for all skin types. Made with fine Korean microfiber and free from harsh chemicals, they are gentle on the skin.
Can I put my makeup remover in the dryer?
We recommend against putting the makeup remover in the dryer, as this may alter the shape of the pad.
How long will my makeup remover last?
Each microfiber pad can be used up to 200 times, providing long-lasting use and value.
Can I use fabric softener with my makeup remover?
We recommend against using fabric softener with your makeup remover, as it may affect the microfiber and its ability to effectively remove makeup. However, if fabric softener is accidentally used, it should not cause significant harm.
Can I wash my makeup bag?
Yes, you can wash your makeup bag. We recommend cold hand washing for best results.